Five trends that are reshaping your office
By Jena McGregor
June 15, 2015 - The Washington Post
A couple of years ago, Yahoo CEO Marissa
Mayer made the controversial announcement that her employees could
no longer work from home and would need to return to working
in the office.
But lots of companies wrestling with how to get people to show
their face at work, in an era where telecommuting is increasingly
popular, are trying to lure them back rather than mandate
it. While organizations have long embraced the benefits of "hoteling,"
where employees reserve desks for themselves rather than getting a dedicated
space to work every day, many are taking that concept even further, adding
concierge-like staff and other perks to give workers more reasons to
come onsite.
That's one of the big takeaways of a new
report released Monday at NeoCon, the annual
mega conference attended by major designers of Corporate America's offices
and cubicles. The report was put together by Knoll, the workplace design company, and
UnWired, a U.K.-based
publishing and events business focused on the future of work.
It surveyed leaders in charge of the facilities and real estate of 46
global companies.
Here are five highlights from the new report that reflect how
the modern office is changing:
People spend only about half their professional time at
corporate headquarters. The leaders surveyed said their workers spend
about 49 percent of their time in the company's main office, with the rest of
their time divided between other offices, client sites, working from home
and "third spaces" such as coffee shops or the sidelines of their kids' soccer
field.
They also spend a lot of time away from their desks. On a
typical day among the companies surveyed, desks are in use only 47 percent of
the time, and meeting rooms are only in use between 50 and 60 percent. That
latter statistic comes from a previous UnWired report, done with Microsoft.
It found, in addition, that the average annual cost of providing a desk in
London or New York is $18,000. No wonder fewer companies are giving employees
dedicated spaces at work.
The "hoteling" concept is expanding. Many companies
have been practicing the idea of "hoteling"
for a while, in which employees reserve desks when they need them rather
than having their own. Some, however, are taking that concept even further
now. As the modern workforce increasingly includes collaborative teams of
clients, partners, freelancers and contract workers—as well as traveling
employees—the office is becoming more of a hospitality hub than a home base.
"These ecosystems have expanded," said Knoll's workplace vice president,
Tracy Wymer. "The facility needs to accommodate them. The closest analogy is a
hotel lobby experience," he said, where both hotel guests and the people
they need to meet with can congregate together.
That's leading to more, and different, perks. Knoll's
report states that "the move to concierge service" is changing the nature
of the workplace. "At some offices, a host, often created from a combined
facilities management and IT support function, provides a one-stop shop for all
support needs, from travel to technology and personal shopping, dry cleaning to
bicycle repair." While providing those extra services may be costly, the report
says, "it offers employees a recognizable exchange for the loss of their
dedicated desks."
In other words, while perks such as onsite gyms
and child care are a way to retain and recruit talented workers, they also
do double duty as a way to get people onsite. "How do you make that base of
where people work more inviting?" Wymer said. "As much as everyone can work
anytime, anywhere, what the office has a role to do is in engineering
serendipity." The report cites the rise of offerings like onsite massages,
dentist appointments and good quality coffee.
"And the thing we didn't
cite in the report is that beer is the new coffee," Wymer added. "It's amazing
how many companies have kegerators in the office, and HR doesn't seem to have a
problem with it."
New technology could make spending time in the office more
attractive. While some may think the future of the work means
we'll all be working from home in our pajamas, Knoll's report describes a
future for corporate real estate that turns the office into yet another part of
the "Internet
of Things"—the tech industry's term for Web-enabled everyday objects.
Already, sensors can help companies manage their energy or their supplies based
on how many people are in the building. But Knoll's report says much
more is coming.
"Real-time real estate," Wymer said, could one day provide workers with
information on conveniences (like whether the espresso line is too
long on the 3rd floor, or which bank of elevators has the longest wait) as
well as opportunities for collaboration. For instance, it could let you
know if your team members are eating lunch together in the cafe, or when an
expert colleague usually based elsewhere has entered the building.
Such tools could one day help you "know who's around you,
who may have worked on something similar to you," Wymer said. "The ultimate goal
is to drive a higher degree of innovation."